Product Use

Are the products suitable for all skin types?

MDO products are suitable for all skin types. However, if you have extremely sensitive skin and/or are unsure please consult with your doctor or contact Simon Ourian M.D. here.

Is the treatment preferably for use in the evening or morning?

The MDO Skin Transforming Kit treatment can be used in the morning or in the evening. If you use the treatment in the AM, please make sure to apply a broad-spectrum sunscreen rated SPF 30 or greater during the day, as the The Exfoliant may increase your skin's sensitivity to the sun.

How often can I use the MDO Skin Transforming Kit?

Depending on your skin type, the MDO Skin Transforming Kit can be used as a daily routine or as a 28-day treatment. For sensitive skin we recommend four treatments per year.

Is The Exfoliant suitable for sensitive skin?

If used correctly – once a week over four weeks for a maximum of 10 min per treatment – The Exfoliant is suitable for sensitive skin. However, if you have extremely sensitive skin, it's best to test the Exfoliant first. Please refer to our application instructions available on the respective product page.

Can I use the kit during pregnancy? / Are the products pregnancy safe?

Dear Moms-to-be – please make sure to discuss your skincare products and routines with your trusted gynaecologist. In general, it is recommended that pregnant women avoid vitamin A, essential oils and caffeine, as well as metabolism stimulating treatments and also products that reduce the skin’s sensitivity to light. Accordingly, The Exfoliant is not suitable for use during pregnancy, as chemical peels in general can reduce the skin's sensitivity to light.

Do you recommend using a cream in the end after the routine or not?

If you have dry skin, we recommend applying a hydrating moisturizer after The Serum.

Can I use the ampoule with my routine?

Yes, our Ampoules concentrates can be use on a regular based except our Vitamin C Glow ampoules (for this particular product we recommend using a weekly treatment once a month, or 3 weeks consecutive maximum and then having a long break before using again).

How often and how long do i use the ampoules?


Our MDO Hyaluronic Filler and EGF Ampoules can be used either as a weekly treatment you can repeat multiple times per year or continuously as a hydration, filling, and anti-aging Booster within your daily skincare routine. Our Vitamin C ampoule are perfect treat pigmentation, dark spots and dull skin for a duration of max. 3 consecutive weeks, as some skin-types can become sensitive to the Vitamin C with longer-term use.You can repeat multiple times per year with a month break between treatments.

For which skin types are the products recommended?

MDO by Simon Ourian M.D. product have been developed to target specific skin concerns sush as dry, oily, acne prone, sensitive uneven skin types. You can find product for your specific skin concern here

Are the products safe to use while on acne medication?

Even though our products are clean and safe, if you are currently on an acne medication, we recommend you consulting your doctor before using any skincare products while on acne medication.

I just finished the boost series, what’s next?

After our 3 weeks skin-reset you can choose your perfect skincare routine.
- Either repeat the Boost Series for 3 more weeks
- Or build your personalized skincare routine based on your specific skin concern and needs, you can have a virtual consultation with Simon’s Avatar here

How do I get rid of wrinkles/sagging skin?

Our dream team EGF Lifting Duo is all you need.
This phenomenal instant sculpting and advanced repair duo has a powerful combination of innovative formulas that actively slow-down signs of aging and give you an instant face lift.


When do i have to use the product everyday/am/pm? How often?

MDO Boost Serie products (Ampoules concentrate and moisturizer), the cleanser, the serum can be use as part of your daily routine am or pm.
For specific information about a particular product please check out the dedicated page.

We recommend using the exfoliant once a week.

Can I combine the products with other products? And how?

MDO by Simon Ourian M.D. product can be combined as part of your personalized skincare routine

A complete skincare routine will contain
1. A Cleanser
2. Eye cream (coming soon)
3. Specific product to treat your main concern* (e.g., wrinkles, uneven tone, pigmentation, dark spots, oily, acne prone skin)
4. Serum
5. Moisturizer

Examples of products to treat specific concerns are:
Vitamin C ampoules ‹ Perfect to treat pigmentation, dark spots, uneven tone and dull skin
Hyaluronic filler ampoules ‹ natural filler treatment, designed to reduce size, depth and volume of lines & wrinkles
EFG ampoules ‹ our contouring and lifting solution that activates skin's natural repair processes
Exfoliant ‹ Instant Pore Refining, an innovative chemical peel which gently removes dead skin, resurfacing more even and glowing skin.

Product Characteristics

Where are your products manufactured?

Our products are manufactured in Germany.

Are your products vegan?

Yes, all our products are vegan.

Do you test products on animals?

No, our products are cruelty-free.

Do your products contain sulfates?

No, our products are sulfate-free.

Do your products contain nuts?

All MDO by Simon Ourian Products are nuts free, except our Intense Hydrating Moisturizer, we have chosen to use Macadamia Nuts due to its skin regenerative properties.

Where can I find the ingredient list of your products?

The ingredient list (INCI) can be found on each dedicated product page below the Product Information Header.

Shipping & Returns

Where do you ship?

Our products are shipped free of charge; in certain countries additional charges may apply if the order value is below US$ 99.00. Our products are available world wide except in countries, where the direct import of cosmetics is not allowed Please contact our customer service at care@mdo-skin.com or relay to our shipping conditions.



How long will it take for my order to arrive?

Orders will be processed within 24 hours in our fulfillment center and handed over to the designated carriers. (DHL, FedEX, USPS or others). Orders within Europe will arrive at your destination in 2 to 3 days. Orders within the USA will arrive within 3 to 5 days. Orders within the Middle East will arrive within 2 to 3 days. Rest of the World within 10 days.

What is your return policy?

If you are not satisfied with your purchase and intent to return your order, you may arrange an exchange or a return within 14 days of receipt of the order. In any case, our Customer Care Center will assist you. For more information, read here.

Where is my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track the package.
In general we recommend that you request "delivery on signature only" from the carrier. Be aware that the Terms & Conditions of the carriers might apply in case of any shipping problems.
If an order cannot be delivered because you were not present at the first delivery attempt, the driver will leave a notification card. The carrier will then try to deliver the shipment two more times. If a delivery is not successful, a notification will be left in your mailbox so that you can pick up your shipment at the location indicated on the notification card.
You can also arrange another delivery date by following the instructions sent to you be the carrier.
Our customer service is always informed of the delivery status and will notify the recipient accordingly.
In case of loss of an item or if it arrives damaged, please notify our customer service team immediately.

What are your shipping costs and how much do they cost?

Our products are shipped free of charge; in certain countries additional charges may apply for orders below US$ 99.00 or above.

Do you offer click & collect?

Currently, click & collect is not available.

Ambassador Program

What is MDO Skinclub Consultant/Affiliate?

MDO Skinclub Ambassador is a business opportunity program for Influencers in which MDO Cosmetic Dermatology GmbH agreed to paid commission for the sales of MDO Products.

How can I join MDO Skinclub Consultant/Affiliate Program?

You can join MDO Skinclub Ambassador by signing up at www.mdo-skin.com/pages/affiliates and following the prompts to register. In order to sign-up, you must provide your full name, email address, and any other information requested on the Site. In addition to creating the Affiliate Account on the MDO Site you need to have an account on Stripe for all transactional and financial actions.

Please be aware that Stripe is the individual controller of the data that you insert on the website of Stripe and will be your contractual partner.

Who is eligible to join MDO Skinclub Consultant/Affiliate?

You must be 18 years of age or older.

What are the benefits of joining MDO Skinclub Consultant/Affiliate?

20% commission of our revenue from customers that you refer excluding taxes, delivery, etc. paid in 45 days.

The referral fee will be credited to your Stripe Account once the customer pays for their purchase. Referral fees are only earned if a customer makes a payment in full. You are responsible to inform the customer about the referral fee in case this is necessary under applicable laws.

Access to Dr. Simon Ourian trying material and the opportunity to participate in MDO Skinlab (Live sessions) to discuss all things beauty and skincare with Dr. Simon Ourian.

Will I receive marketing tools to promote the products on my personal social media channels?

Yes, MDO Cosmetic Dermatology GmbH will provide marketing tools that can be used within the link to promote MDO products.

Can I create my own content or modify MDO marketing tools?

No, you may not modify these images in any way. MDO Cosmetic Dermatology GmbH reserves the right to change the images at any time without notice.

Can I return a product I receive as a reward from MDO Skinclub Rewards or exchange to for money?

No. Products received as a reward (e.g., birthday gift, free full-size products, etc.) through MDO Skinclub Rewards cannot be returned or exchanged for money or any other products or points.

Can my MDO Skinclub Consultant agreement be terminated?

Yes, Either you or MDO Cosmetic Dermatology GmbH may terminate this Agreement at any time, with or without cause, by giving the other party notice of termination. Notice by email, to your address on our records, is considered sufficient notice to terminate this Agreement. If you intend to terminate, please send an email to the following address care@mdo-skin.com.

What happens to the unpaid commissions I have earned if the agreement/ participation in the MDO Skinclub Consultant/Affiliate Program is canceled or terminated?

If you cancel the agreement, the unpaid/pending commissions will be paid as usual with 45 days and after that your account will be delated.

If the agreement is cancel or terminated due to fraudulent activities MDO Cosmetic Dermatology GmbH reserves the right to disqualify referral fees earned through fraudulent, illegal, or overly aggressive, questionable sales or marketing methods or in violation of applicable laws.

How do I cancel my MDO Skinclub Ambassador/Affiliate participation if I no longer wish to be an Ambassador?

If you decide you no longer want to be a part of MDO Skinclub Ambassador, you can opt out in your account on www.mdo-skin.com/pages/affiliates, or Email.

How do I update or modify my account information?

You can update your information by visiting your account online at www.mdo-skin.com/pages/affiliates

What do I do if I forget my password?

You can reset your password on www.mdo-skin.com/pages/affiliates by selecting ‘Forgot My Password’ at the login page.

MDO Skinclub Rewards

What is MDO Skinclub Rewards?

MDO Skinclub Rewards is a loyalty program that rewards customers for purchasing MDO products and participating in pre-defined brand experiences. It is a tier-based program determined by the number of points a member has earned on eligible purchases and through qualifying activities, beginning on the date when you enroll.

How can I join MDO Skinclub Rewards?

You can join MDO Skinclub Rewards by signing up at www.mdo-skin.com/pages/rewards

and following the prompts to register. To sign-up, you must provide your email address and create a password. It’s free to join!

How does MDO Skinclub Rewards work?

MDO Skinclub Rewards is a tier-based program determined by the number of points a member has earned on eligible purchases and through qualifying activities, beginning on the date when you enroll. $1 or 1€ = 1 Point.

There are 3 tiers with associated benefits:

Tier 1, MDO Insider 0 – 350 points

Tier 2, MDO VIP 351 – 700 points

Tier 3, MDO Simon’s Favorite 701+ 1000 Points

When you join, you’ll automatically be placed in Tier 1, MDO Insider and be eligible for all the benefits MDO Insider members receive. Once you earn at least 351 points you’ll be automatically moved up to Tier 2, MDO VIP. If you earn 701 points or more, you’ll qualify for Tier 3, MDO Simon’s Favorite.

Your status in a particular tier will remain thought the year regardless of your points being redeem or spendable.

The higher the tier, the better the benefits.

Who is eligible to join MDO Skinclub Rewards?

You must be 18 years of age or older and need to provide and maintain a valid email address. Employees of MDO Cosmetic Dermatology GmbH and individuals employed by our business partners or vendors are eligible for membership for personal use only but may be excluded from certain program benefits.

What are the benefits of joining MDO Skinclub Rewards?

As a member, you earn points that determine your points benefits plus your tier and tier benefits.

Points Benefits: At different point levels, you will be able to redeem your points for rewards that can be used in conjunction with a purchase on https://mdo-skin.com

These rewards are based on the total number of points you have accumulated. You may redeem one reward per transaction on https://mdo-skin.com

Two years after your anniversary date, your points reset to 0 and you start accumulating new points and earning new rewards.

- Free full-size product redeemable with 300 points (e.g., The Cleanser, MDO Discovery Kit) + purchase.

- Free full-size product redeemable with 450 points (e.g., Vitamin C Glow Ampoules, Intense Hyaluronic Filler Ampoule) + purchase.

- Free full-size product redeemable with 800 points (e.g, The Serum, Intense Hydrating Moisturizer) + purchase.

Tier Benefits: Certain benefits are based on tier achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on https://mdo-skin.com

Tier 1, MDO Insider 0 – 350 points

15% off your first https://mdo-skin.com purchase.

Exclusive Early Access to Special Sales Events

Exclusive Early Access to new Products

Exclusive Early Access to Giveaways

Free Product redeemable with 300 Points + Purchase

2 complimentary Samples with every order

Free Shipping on orders over 99+

Exclusive Birthday Gift

Tier 2, MDO VIP 351 – 700 points

All Tier 1 benefits.

Double Points during Birthday month

Free Shipping US & Middle East only

MDO Live events - VIP Tickets to join

A special gift selected just for you to celebrate your MDO Skinclub anniversary.

Tier 3, MDO Simon’s Favorite 701+ 1000 points

All Tier 1 and Tier 2 benefits

Hit 1000 points for a complimentary 20% discount (Track your points on your account, hit 120 points for a complimentary $15 voucher reward to spend on www.mdo-skin.com)

Free Online Consultation with Simon Ourian redeemable with 1200 points (live)

1.5X Point Multiplier event

Choose your own Sale Day

How do I earn points?

To earn points, you must be enrolled in MDO Skinclub Rewards.

You must also: be signed into your online account at www.mdo-skin.eu/pages/loyalty at the time purchase. 

If you are not a member of MDO Skinclub Rewards at the time of purchase, you must enroll on  https://mdo-skin.com within 7 days of the date of purchase, using the same email address you provided at the time of purchase, to be eligible to earn points on that purchase.

MDO Skinclub Rewards members receive 1 point for every $1 or 1€ spent on eligible purchases on https://mdo-skin.com * (excluding sales tax) on MDO products purchased online. Eligible purchases include regular priced merchandise and exclude eGift Cards, sales tax, state fees (US only), discounts, shipping, and delivery charges and/or other excluded charges specified by us from time-to-time.

Members will not receive points or benefits from retail purchases.

In addition to these purchases, here are more ways to earn points at  https://mdo-skin.com/pages/loyalty

Earn 10 points for enrolling in MDO Skinclub Rewards (one time only).

Earn 10 points for signing-up to our Newsletter (one tine only).

Earn 20 points for completing Simon Says skin consultation (one time only).

Earn 10 points for writing a review 

Earn 10 points for telling us your Birthday date

Earn 15 points for referring a friend

Earn 15 points with 3 repeated purchases of $60+

* All points are pending until your order ships; at which time they are fully added to your account.

I don’t see my points, why have they disappeared?

When you redeem your points for product rewards, the available points in your account will decrease based on the amount of points you redeemed.

What happens to my MDO Skinclub Rewards benefits if I cancel or return an order?

Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. If you moved up to a new tier on that order, your tier will also be adjusted accordingly.

If it is found that an order is obtained through fraudulent or other activity that violates the MDO Skinclub Rewards Terms & Conditions, those points, and your tier status, if applicable, will also be reversed.

How do I get my benefits?

Your MDO Skinclub Rewards offers, and rewards can be redeemed on https://mdo-skin.com at checkout with your purchase. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. 

Rewards can only be redeemed when making a purchase on https://mdo-skin.com. You must be logged in to your MDO Skinclub Rewards account to use your benefits.

How do I receive my Birthday Gift?

During the month of your birthday, you can redeem your Birthday Gift www.mdo-skin.us/pages/loyalty by applying your offer code, which will be emailed to you, if you have provided your birth date in your account profile. Birthday gifts must be redeemed during your birthday month. Otherwise, the offer will expire. You must be logged into your MDO Skinclub Rewards account to redeem your birthday gift. There is a limit of one Birthday Gift per member per year and Birthday Gifts cannot be transferred, delayed, exchanged, or returned.

How do I get my Free Full-Size products?

At certain point levels (300 points, 450 points, and 800 points), you are eligible to redeem points for a Free Full-Size product with any purchase on www.mdo-skin.com/pages/loyalty. To redeem your points, log into your MDO Skinclub Rewards account and choose one of the eligible products on your account page and add it to your bag. Product rewards are subject to availability and cannot be exchanged or returned for points, another product, or a monetary refund.

Do my points and points benefits expire?

Yes, points expire two years after your anniversary date of joining the MDO Skinclub Reward. Your benefits and tier status remain.

Can I return a product I receive as a reward from MDO Skinclub Rewards or exchange to for money?

No. Products received as a reward (e.g., birthday gift, free full-size products, etc.) through MDO Skinclub Rewards cannot be returned or exchanged for money or any other products or points.

Do my tier status and benefits expire?

Your tier status is determined by the number of points you earned during the prior year of membership, regardless of how many points you redeemed.

Does my MDO Skinclub Reward membership expire?

No, however your points will be expired after two years.

Can my membership be terminated?

MDO Cosmetic Dermatology in its sole discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the MDO Skinclub Rewards Terms & conditions and/or our website Terms & Conditions.

MDO Skinclub Rewards

What happens to any rewards I have earned if my membership is canceled or terminated?

If your membership is terminated or expires, points and benefits in your account will automatically terminate.

How do I cancel my MDO Skinclub Reward membership if I no longer wish to participate?

If you decide you no longer want to be a part of MDO Skinclub Rewards, you can opt-out in your account on www.mdo-skin.com/pages/loyalty, or Email us or Contact us

How do I update or modify my account information?

You can update your information by visiting your account online at www.mdo-skin.com/pages/loyalty

What should I do if a purchase or a redeem activity was not properly credited to my account?

If you have questions related to your membership account, please contact our Customer Service.

What do I do if I forget my password?

You can reset your password on www.mdo-skin.com/pages/loyalty by selecting ‘Forgot My Password’ at the login page.

Can I share my account and my MDO Skinclub Rewards benefits and points with someone else?

No. Neither accounts nor MDO Skinclub Rewards points and benefits can be shared or combined. Only the member paying for the products may accumulate points and benefits.

Do my points and benefits have a cash value?

No. Points and benefits earned through MDO Skinclub Rewards have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as a MDO Skinclub Rewards cannot be returned or exchanged for money or any other products or points.

How do I manage my MDO email communications?

You can manage your marketing email preferences in your account https://mdo-skin.com Email communications from MDO by Simon Ourian M.D. give you news on the latest looks, launches, tips, trends, offers and more. In any instance in which you opt out of receiving marketing emails from MDO by Simon Ourian M.D. you will continue to receive transactional emails (e.g., your birthday gift offer code, etc.) related to your MDO Skinclub Rewards account.